Welcome to Mode Retails, your destination for fashion and style. We are dedicated to providing you with a delightful shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Please read our Refund and Returns Policy to understand how we can help you.
30-Day Satisfaction Guarantee
We proudly offer a 30-day satisfaction guarantee on most products purchased directly from Mode Retails. If you are not entirely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn, and with all original tags and packaging intact.
How to Initiate a Return
- Contact Us: Get in touch with our dedicated Customer Support team via +917669047610 within 30 days of receiving your order. Please provide your order number and a brief explanation of the reason for the return.
- Return Authorization: Once we receive your request, we will review it and provide you with a Return Authorization (RA) number and detailed return instructions.
- Pack and Ship: Safely package the item(s) you wish to return, including all accessories, and clearly write the RA number on the outside of the package. Please note that you are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
Refund Process
Upon receiving your returned item(s), our expert team will inspect them to ensure they meet our return criteria. After approval, we will initiate the refund process. Here are some key points to note:
- Refunds will be issued to the original payment method used during the purchase.
- The refund process typically takes 3-5 business days, depending on your payment provider.
- Shipping fees (if applicable) are non-refundable.
Exchanges
If you would like to exchange your item for a different size, color, or an alternative product, please specify this in your return request. We will make every effort to accommodate your request, subject to product availability.
Non-Returnable Items
Certain items are not eligible for returns or refunds, including but not limited to:
- Custom-made or personalized products.
- Perishable goods.
- Gift cards.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately, providing details and, if possible, photos of the issue. We will promptly arrange for a replacement or refund, including any return shipping costs if applicable.
Cancellations
You have the option to cancel your order within 24 hours of purchase if it has not yet been shipped. To cancel, please reach out to our Customer Support team.